While I was at the Oreck store, I brought up the original problem of the XL21 not working on shag carpet and was told, "The only way you can solve this problem is to purchase another Oreck (which was demonstrated to me) which was made specifically to address this problem. This is kind of sick since I can go online and purchase the exact same bags for $28.95 and the roller for $29.95. for a vacuum cleaner that does not work as advertised.
ORECK ORBITER XL PROBLEMS PLUS
On this date, I went back to the Oreck store for replacement bags (CCPK80F) $39.99 plus tax for 8 bags. even when we bought a new roller for $39.95. literally eliminating any cleaning efficiency by either the vacuum suction or the beating of the carpet by the roller tufts. This plastic shim raised the vacuum and roller slightly from the surface of the carpet and basically slid the vacuum across the shag carpet. A month later, we picked up the new part (?) to attach to the bottom of the vacuum which was supposed to rectify the shag rug problem. Thus, we had more tufts removed, which decreased the efficiency of the vacuum and did not rectify the original problem. Oreck is coming out with a solution to attach to the bottom of the vacuum sometime soon which will stop this problem." So, we brought our XL21 back to the store and were told, "Let's take out more tufts. (?)" We had that procedure done, without much improvement, if any at all. Our solution is to take out several tufts from the roller so the vacuum cleaner doesn't drag across the carpet. I took the vacuum back to my Oreck store and was told, "We are having many complaints of the same problem since shag carpets have become popular. With my wife and I, both having the beginnings of arthritis in our arms and wrists, it was almost impossible to push the Oreck XL21 across the shag carpet. The effortless and easy self-propelling/gliding XL21 over the shag carpeting immediately turned into a terrible chore. This past summer, we replaced our flat carpets throughout the house with shag carpeting and our satisfaction immediately and completely ceased.
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